A conversational AI chatbot that answers instantly, on every channel.
StarBot is a conversational AI chatbot for websites, mobile apps, WhatsApp, social and messaging channels. It answers common questions in Arabic and English, guides customers through processes, captures leads and hands complex requests to the right person, with the context intact.
Slow replies cost you customers you already paid to attract
Long response times and repetitive questions increase support costs and frustrate customers. StarBot automates high-volume interactions while preserving context and delivering a consistent brand experience around the clock.
Slow replies
A customer who waits an hour for an answer has usually asked someone else by then. StarBot replies in seconds, on the channel the customer opened.
Repetitive questions
Opening hours, delivery status, prices, documents required. The same questions fill every inbox. StarBot answers them so your team handles the ones that need a person.
Missed leads after hours
Enquiries arrive at night, at weekends and during holidays. StarBot qualifies them, captures contact details and books the follow-up before the competition wakes up.
Inconsistent answers
Five agents, five versions of the returns policy. StarBot answers from one approved knowledge base, so every customer hears the same thing in the same tone.
What changes when StarBot goes live
Customers stop waiting, agents stop repeating themselves and managers finally see what people ask most. Every conversation is captured, so a question at midnight becomes a qualified lead in the morning pipeline.
- First response in seconds, at any hour, on any channel
- Routine questions resolved without an agent, with handover always one message away
- Leads, bookings and feedback captured inside the conversation
- One brand voice, in Arabic and English, everywhere customers write to you
A chatbot earns its place when it takes the boring questions and keeps the customer feeling looked after. If it does the first without the second, we have built the wrong bot.
Everything a customer conversation needs, in one assistant
StarBot combines channels, language understanding, workflows, handover, integrations and analytics in a single platform. Switch on what you need today and extend it as your use cases grow.
One assistant on every channel your customers already use
StarBot meets customers where they are. The same knowledge base, workflows and handover rules serve every channel, so a question asked on WhatsApp gets the same answer as one asked on your website.
- Website chat widget installed with a single embed snippet
- In-app chat for your mobile applications
- WhatsApp business messaging with template and opt-in support
- Social messaging inboxes, including Facebook and Instagram direct messages
- Rich replies: buttons, quick replies, cards, images and documents
- Conversation history that follows the customer across channels
What customers notice first
They get an answer in seconds at 11pm on the channel they opened, in the language they typed, and they never repeat themselves when a person joins the chat.
Ask about your channelsConversations and natural-language understanding
StarBot understands what a customer means, not just the words they typed, and keeps track of the conversation so follow-up questions make sense.
- Intent detection trained on your own phrases and customer vocabulary
- Entity extraction for order numbers, dates, products, locations and amounts
- Dialogue manager that keeps context across turns and fills in missing details
- Language detection for Arabic and English, with replies in the customer's language
- Knowledge base retrieval from FAQs, policies, product data and documents
- Fallback responses that never leave a customer at a dead end
What support teams notice first
The routine questions stop arriving in the inbox, and the ones that do arrive come with the customer's intent and details already captured.
How to evaluate a chatbot's language abilityLead capture and guided workflows
Every conversation is a chance to qualify a lead, book an appointment or complete a process, without a form that nobody fills in.
- Qualification questions that adapt to the answers given
- Contact details captured in chat and sent to your CRM or inbox
- Appointment and viewing bookings with calendar checks
- Guided step-by-step flows for returns, applications, registrations and requests
- Feedback and satisfaction surveys at the end of a conversation
- Instant notification of hot leads to sales by email or WhatsApp
What sales teams notice first
Leads arrive with a name, a phone number, a budget and a need already recorded, at any hour, and the first reply went out before a competitor's did.
Map your lead flow with usHuman handover that keeps the context
Automation should never trap a customer. StarBot knows when to step aside, and it hands the conversation to a person with everything they need to continue.
- Escalation triggers: keywords, sentiment, repeated misunderstanding or customer request
- Routing by topic, language, channel and business hours
- Full transcript and captured details passed to the agent
- Agent replies from your existing helpdesk or a shared team inbox
- Out-of-hours capture with a promised call-back
- Bot resumes automatically after the agent closes the conversation
What agents notice first
No more "can you repeat that?" A handed-over chat opens with the customer's question, the order number and what the bot already tried, so the agent starts at the solution.
Discuss your escalation rulesIntegrations with the systems that hold the answers
Most customer questions are really questions about a record: an order, an invoice, a booking, a ticket. StarBot connects to those systems so it answers with facts instead of scripts.
- StarBiz ERP and CRM: orders, deliveries, invoices, stock and leads
- Odoo through OdooStar: sales, inventory, helpdesk and CRM records
- Ticketing and helpdesk tools for case creation and status updates
- Payment links and confirmations inside the conversation
- Calendars and booking systems for appointments and viewings
- REST API and webhooks for custom back-ends
What IT teams notice first
Integrations are configured rather than hand-coded for every question, and each connector is scoped to the minimum data StarBot needs to answer.
See StarBiz, the AI-driven ERPAnalytics and continuous learning
StarBot shows you what customers ask, where it answered well and where it did not, and turns that into a training queue your team can work through in minutes.
- Conversation volume by channel, language, hour and topic
- Containment rate: conversations resolved without a human
- Top intents and trending questions week on week
- Unanswered and low-confidence questions queued for review
- Customer satisfaction scores from in-chat surveys
- Retraining from real conversations with an approval workflow
What managers notice first
A weekly view of what customers actually want, which is often different from what the website assumes, and a bot that improves every month you run it.
Ask for a walkthrough of the dashboardHow a conversational AI chatbot turns a message into an answer
StarBot is built as four layers. Channels bring messages in, the conversation engine understands them, integrations fetch the facts and analytics close the loop by training the next version.
Channels
Website widget, mobile apps, WhatsApp, social and messaging inboxes are normalised into one message format with a session, an identity and the channel's capabilities attached.
Conversation engine
Language detection for Arabic and English, intent detection and entity extraction, a dialogue manager that holds context and slots, and knowledge base retrieval over the content your team has approved.
Integrations
Connectors to ERP and CRM systems such as StarBiz and Odoo, ticketing, payments and calendars, plus human handover to your agent inbox, all through scoped credentials and a REST API with webhooks.
Analytics and training loop
Every conversation is logged, scored and reported. Unanswered questions feed a review queue, and approved improvements are published as a new knowledge base version with an audit trail.
- Channels
- Web widget, mobile apps, WhatsApp, social and messaging inboxes
- Languages
- Arabic and English, auto-detected per message
- Integrations
- StarBiz, Odoo, ticketing, payments, REST API, webhooks
- Handover
- Rule-based escalation to helpdesk or team inbox
- Governance
- Role-based access, retention controls, audit logs
Built for the questions your customers actually ask
Every sector has its own high-volume questions. These are the use cases StarBot is built for, each starting from a knowledge base and workflows shaped around the way your customers write to you.
Retail and e-commerce
Order status, delivery tracking, product availability, returns and exchanges guidance and promotions, with live answers pulled from the ERP rather than a script.
Clinics and pharmacies
Appointment booking and reminders, opening hours, medicine availability enquiries and refill requests routed to a pharmacist, with guardrails that keep clinical advice with clinicians.
Education and admissions
Programme details, fees, document checklists, application status and campus questions answered for parents and students in Arabic or English, day and night.
Hospitality
Room and table booking requests, amenities, check-in information and special requests captured in chat and routed to the right desk before the guest arrives.
Real estate
Property enquiries filtered by budget, location and size, viewing appointments scheduled in chat and qualified leads handed to the agent who covers that area.
Internal HR and IT helpdesk
Leave balances, policy questions, onboarding checklists, password reset guidance and ticket creation for employees, so HR and IT answer each question once.
Answers for managers, not only customers
Connected to StarBiz or to Odoo through OdooStar, StarBot becomes an internal assistant. A manager asks a plain question on web or WhatsApp and receives an answer from live data, limited to what their role is allowed to see.
- Role-based access enforced on every lookup
- Read-only by default, with approvals for any action
- Every question and answer recorded in the audit log
Questions a manager might ask
- "Which customers are overdue by more than 60 days?"
- "How much stock of item 4021 do we have in the main warehouse?"
- "What were yesterday's sales by branch?"
Automation you can govern, not just switch on
A chatbot speaks for your brand and touches customer data. StarBot gives your team the controls to decide what it may say, what it may see and how long it keeps what it learns.
Data retention controls
Set how long transcripts and personal details are kept per channel and purpose. Records are purged automatically on schedule and exported on request.
Role-based access
Administrators, content editors, agents and analysts each see only their part of the platform. ERP lookups inherit the role of the person asking.
Escalation rules
Define when the bot must hand over: sensitive topics, negative sentiment, repeated misunderstanding, high-value requests or simply a customer asking for a person.
Content guardrails
Answers come only from the approved knowledge base. Blocked topics, tone rules and mandatory disclaimers are enforced before a reply is sent.
Audit logs
Who changed which intent or answer and when, which agent took over which chat and what the bot looked up, all recorded and exportable for review.
Encrypted and backed up
TLS-encrypted connections on every channel and integration, credentials stored in a vault, and scheduled backups of your knowledge base and configuration.
Need a specific retention period, data-residency arrangement or approval workflow? Tell us your policy and we design the deployment around it, or write to info@starbitsolutions.com.
Live on your website with one snippet, then on WhatsApp and social
StarBot is cloud-hosted and managed by Star Bit Solutions, so there is nothing to install on your servers. Your team focuses on the answers, we take care of the platform.
Cloud hosting
Hosted, monitored, patched and backed up by our team, with separate test and production environments so changes are tried before customers see them.
Website embed snippet
One JavaScript snippet adds the chat widget to any site or content management system. Colours, position, greeting and language default are configured per page.
Messaging channel onboarding
We connect your business WhatsApp number and social inboxes, set up message templates and opt-in flows, and test every channel with you before launch.
From your FAQ to a live assistant, step by step
A chatbot is only as good as the knowledge behind it. Our method starts with your content and your real conversations, then grows the bot in controlled stages.
Knowledge base build
We gather FAQs, policies, product data and documents, then structure them into approved answers in Arabic and English.
Intents and flows
Intents, entities, guided workflows, handover rules and integration lookups are defined and tested against sample conversations.
Pilot
StarBot goes live on one channel or a limited audience. We review transcripts together and fix gaps before scaling up.
Launch
All channels switched on, agents trained on handover, monitoring and alerts in place, and a named contact at SBS.
Optimise
Regular reviews of unanswered questions, new intents and use cases, and retraining as your products and policies change.
See StarBot answer your customers' questions
Send us your most common questions, a link to your website or a description of the process you want to automate. We will prepare a working StarBot demo around it and walk you through it in 30 minutes.
- Demo built on your own FAQs, in Arabic and English
- Honest scope, timeline and pricing before any commitment
- Advice from the engineers who will build and support it
Request a StarBot demo
Tell us a little about your customers and channels, and we will come back within one business day.
StarBot, answered
Which channels does StarBot support?
StarBot runs on your website through an embed snippet, inside mobile apps, on WhatsApp and on social and messaging inboxes. One knowledge base and one set of workflows serve every channel, so answers stay consistent wherever a customer writes to you.
Does StarBot understand Arabic?
Yes. StarBot detects whether a message is written in Arabic or English and replies in the same language. Answers, guided flows and handover messages are maintained in both languages from one knowledge base.
What happens when StarBot cannot answer a question?
It follows your escalation rules. StarBot can ask a clarifying question, offer related answers, or hand the conversation to a human agent with the full transcript and captured details attached. Unanswered questions are logged so your team can add the missing answer.
Can StarBot look up orders, invoices or stock from our ERP?
Yes. StarBot integrates with StarBiz and Odoo, so a customer can check an order or delivery status and a manager can ask for live figures. Every lookup is scoped to the role and identity of the person asking, and nothing is exposed that your ERP would not show them directly.
How do we stop StarBot giving wrong or off-brand answers?
StarBot answers from an approved knowledge base that your team controls, with content guardrails for blocked topics, tone and mandatory handover situations. Changes to intents and answers are reviewed before publishing and recorded in the audit log.
How long does it take to launch StarBot?
A focused deployment with a website widget, a curated knowledge base and human handover is typically measured in weeks. Adding WhatsApp or social channels and ERP integrations extends the plan, and we agree the timeline with you after the free discovery call.
How much does StarBot cost?
It depends on the channels, conversation volume and integrations you need, so we do not publish a single price. After a free consultation we send a scoped proposal with transparent pricing and no obligation.
Ready to answer every customer, every hour?
Book a free consultation. We will review your most common questions and channels and show you a working StarBot demo within days, with no obligation.